Home/Contact

Tell us about the room.

Send the floor plan, the menu, or just the problem that keeps you up on a Sunday night. We reply within one business day and the first conversation costs nothing.

Project enquiry

Start a conversation

Fill this in and your own email application will open with the message ready to send to our team. Nothing is transmitted from this page, so your details stay on your device until you press send.

Please tell us your name.
Please enter a valid email address.
Please choose the service closest to your need.
A few lines about the project helps us reply usefully.

Prefer to write it yourself? Email order@oakember.kitchen directly, or call the studio on +1 539 230 9038.

Studio details

The pit house on Reuter Avenue. Visitors are welcome, though a booked slot means your drawings will be on the wall when you arrive.

Office Oak & Ember Kitchen LLC
3128 Reuter Ave
Waco, TX 76708
United States
Service area Texas and the Gulf South, with project work across the continental United States.

Studio hours, Central Time

Monday to Thursday8:00 to 18:00
Friday8:00 to 16:00
SaturdayBy appointment
SundayClosed

Clients on Momentum and Authority retainers have a direct line that runs through service hours, including weekends.

What happens after you send

  • We read it the same day and reply within one business day
  • A free forty five minute call to understand the room
  • A written scope with a fixed number, usually within five business days
  • No invoice until that scope is signed by you
Before you write

Quick answers

Audits and menu engineering sprints usually start within two to three weeks. Full design projects depend on the drawing queue and typically begin within four to six weeks. If you are in genuine trouble, say so in the first line of your message and we will tell you honestly whether we can get to you sooner.

Anything you already have. A floor plan or even a hand sketch with dimensions, a current menu, last quarter of sales by daypart, and a note on what has already been tried. None of it is required, but each piece cuts a week off the scoping stage.

Yes, gladly, and before you share anything sensitive. Send yours with the enquiry or ask for ours. Concepts, recipes, financials and site locations are treated as confidential from the first call whether or not paperwork is in place.

This site does not run a server that stores enquiries, which we prefer for a small studio handling other people's business plans. The form assembles a message and hands it to your own email application, so you can see exactly what is being sent and keep a copy in your sent items. If nothing opens, your device may not have a default mail application set, in which case write to order@oakember.kitchen directly.